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Returns & Refunds Policy

Thank you for your purchase! Every product that leaves the shop is special and we hope you think so too. If there are ever any issues with your order, we will work together to make it right. Returns can be issued as refunds, store credits, swaps, or exchanges depending on the order,  item, and availability of the product. Check out the details below!

 

Returns

All returns must be initiated within 72 hours after the delivery date. All physical products must be returned in the same condition in which they arrived, including any extra bonus content, tags or items within the original package. The shop is not responsible for damages done during shipping, but please reach out to us and let us know if this happens. The shop is not responsible for return shipping prices. *Digital deliverables are non-refundable.

 

Return Process

To return an order: 

• Email Us @ chainsoncharlie@gmail.com with: 

  • Order number

  • Reason for return

  • Wait for a RON (return order number)

• Send it our way:

  • Print your RON and include it in your return package.

  • Send your return to: Chains On Charlie - 3913 Neveda Ct, McKinney Tx, 75070

• Kick back and relax:

  • We will send you a confirmation email once we receive your return and process your refund, credits, swaps or exchanges.

  • You will receive another confirmation email when your order ships. 

Shipping Policy

All orders are processed and shipped between 3-5 business days. If an order is delayed by the shop we will notify you immediately. Most orders are delivered via USPS shipping with tracking included. Free shipping is available for all digital deliverables and physical orders over $10 USD. Shipping is available to the U.S, Mexico and Canada. Custom international orders are available. Digital deliverables have no geographical restrictions.